Rugs are cleaned over a period that lasts approximately 3-4 weeks. If your rug comes to us the day or week we're picking up clean rugs/dropping off dirty rugs, you may be without your rug for nearly 6 weeks, so please use this schedule as a guideline of when we expect to make our next trip.
We do all of our outside services on the same day; in addition to wash, we're meeting with our Certified Appraiser, if needed,
and our expert Rug Repairer as well. Please also use this schedule for those services.
To make the next wash cycle, we'll need your rug(s) by:
end of day, 5 PM, on Tuesday, June 25th.*
These rugs, without any extreme urine, repair work or live moth issues, should be available Thursday, July 25th.
Summer Hours: Tu-Fr: 10-5, Sa: 10-12*
*please note, due to the annual Market Days Festival in downtown Concord, where the street is closed to traffic and you cannot get close to the shop with a vehicle, we will be here "by chance" on Thursday June 20th and Friday June 21st. You have a better chance of catching us in the morning; we are out and about volunteering for Market Days those two days. We will be CLOSED on Saturday June 22nd.*
No appointment is needed to drop rugs off or pick them up.
** PLEASE NOTE**
We now have direct parking in front of the store, but the bus stop we used for wash drop off / pick up was eliminated in the Main St. redesign.
We now use our basement for this. You can access the back entrance on Kennedy Lane (a one-way street NOT accessible from Pleasant St. Ext.).
Off of North Main, go down Depot St (a one-way, between Caring Gifts & Speers Jewelers). Kennedy Lane is on the right.
We are the only garage door on the block, it has Little River signage and a doorbell. It is between Siam Orchid's back entrance and Flag Works.
If you would like a visual, click here. Please note this alley area is strictly for the convenience of quick 'drop off' / 'pick up' only.
It is a narrow, one-way street that cannot be blocked and there is no public parking.
If you need to come upstairs and into the store, please drop your rug(s) and then find a legal parking spot on the other streets or in a garage.
You do not need to come up to the store for us to process payment a credit card payment; you can stay with your vehicle while we do that upstairs.